Terms of Use

OUR MISSION 

At Adent, our mission is to put accessible dental care in the hands of every person on earth.
 

Please read these terms carefully so that you understand them. These terms cover all the services we provide to you through our healthcare app or other platform ("App"), our browser widget applications (“Web Widgets”), and the Website adent-health.com and adent-professional.com ("Websites"). When you use the App, you may access our personal dental informational, tracking and monitoring services ("Personal Service") or book a digital consultation or visit with a dentist or other dental professional (“Your Dentist”) through our services ("Dentist Partner Communication Service"), which are both referred to together as the "Services". It is important that you understand that our Dentist Partner Communication Services only include the facilitation and storage of your communication with a dental professional. We are not responsible for any advice or consultation provided by dental professionals.


Any reference to "Adent", "our", "us" and "Company" are references to Adent ApS, a limited company registered in Denmark (CVR. 40512977), the registered office being Knabrostræde 20, 3rd., 1432 Copenhagen K.


You will be asked to accept these terms as part of your account registration. By clicking the "Accept" button, you have accepted these terms. We may update the terms from time to time, and if your rights change we will always notify you of this. If you do not agree to, or cannot comply with these terms as amended, you should not use the App, Web Widgets, or Websites. You will be deemed to have accepted these terms as amended if you continue to use the App, Web Widgets, or Websites after any amendments are made.


Our Privacy Policy sets out how your personal information will be used by us, which can be accessed as part of the account registration process, via the App, our Web Widgets, and on our Websites.


The way we work is simple: we're here to serve you and strive to ensure you have the best possible experience. We hold ourselves to the highest legal and ethical standards and we value hearing from you so if you have any questions or ideas, or if you need to provide notice to us, don't hesitate to get in touch:

 

  • if you would like to speak about the Personal Service, please call 0045 61415111 or email info@adent.dk

 

We would like to remind you that:

  • No interactions within the Services create a dentist-patient or doctor-patient relationship.

  • We provide information services via our digital healthcare tools, such as our Dental Assessment service, Digital Consultation service, and Dental Plan service. The output from these does not constitute medical advice, diagnosis or treatment. You should always talk to a qualified medical professional about any questions you may have about a medical condition. If you think you have a medical emergency, you should call your dental professional, doctor or the emergency services immediately. Any decisions you make affecting your health should always be made in consultation with a dental professional or doctor, and not on the basis of our digital healthcare tools.

  • Presentation of possible matches: our Dental Assessment service may present a list of conditions to a user. These are listed in the order of how closely the conditions match the symptoms entered and images uploaded, based on symptom prevalence for conditions which are taken from publicly available medical resources. The order in which conditions are listed does not in any way indicate the likelihood of the user having or not have a condition.

  • Some conditions are not suitable for remote advice and we recommend that you check our FAQs prior to use of the services which may help you in assessing their suitability in relation to your symptoms.

  • We are not responsible for any advice or consultation provided by dental professionals. Our Dentist Partner Communication Services only include the facilitation and storage of your communication with a dental professional. 

  • We need certain information from you in order to provide services. When you register as a user of the App you are asked to consent to our processing of your health data to the extent necessary for providing the Services

  • If you connect to your dental professional in the app you consent to your dental professional communicating with you via the App. Such communication may include information on your health and medical conditions.

  • We don’t take responsibility for laws outside Denmark and governing access to our services. Some of our services are specifically designed for use in Denmark and if you use them elsewhere you should check in your country or region that it is appropriate and lawful for you to do so.

  • The App is not suitable for managing dental emergencies or any other medical emergencies.

  • The App is not suitable for unrestricted use by persons under 16.

These terms include descriptions of each section, in bold text. These descriptions are to help you understand the terms but they are not part of the terms.

About Us

About us and our services
 

We provide dental care information services through our digital healthcare tools. Our Services include digital dental assessment software services, facilitating digital consultations via dental professionals, and other information services.
 

We do not provide clinical services that in any way constitute medical advice, diagnosis or treatment.

Our Services

What our services cover, and what you need to check yourself when you use our services. We do not provide clinical services that in any way constitute medical advice, diagnosis or treatment.

The goal of our Services is to help you monitor, track and understand your dental health over time. We aim to create higher awareness of your dental health by sending you information and reminders to assist you in a deeper understanding of dental health.

General
 

  1. We provide our services using our App, Web Widgets, and Websites, and communication methods such as email. Our services include:
     

    1. the ability to enter questions and responses on symptoms and other dental health-related identifiers into our artificial intelligence Dental Assessment service and Digital Consultation service to receive dental health and anamnesis information;

    2. the ability to additionally take and upload one or more intraoral clinical images into our artificial intelligence Dental Assessment service and Digital Consultation service to receive dental health and anamnesis information. 

    3. us to decide when to present the input to a human expert, unless explicitly specified otherwise through the use of our App, Web Widgets and Websites. Examples where the input might be presented to a human expert include but are not restricted to filtering inappropriate content in by the user uploaded images; providing supplementary comments in an assessment to provide the best possible service; randomly selected samples for quality assurance; and for analysing the input to improve the Services we can provide to you and others using our Services;in some cases the above specified input will be assessed, commented, and/or validated by a human expert, though it cannot and should not be expected unless explicitly specified through the use of our App, Web Widgets and Websites. By using our Services you mandate

    4. the ability to ask questions of our personnel via telephone or sending and email to info@adent.dk regarding technical concerns about our App, Web Widgets and Websites;

  2. Some dental health and/or medical conditions are not suitable for remote dental care service via our Services, and you should always seek advice from a medical practitioner in person if you are unsure about whether you have been able to explain or communicate your medical needs through our Services, or if you have any concerns about the advice you receive from us or if it is different from other advice you have received. All services are currently only provided in English.
     

  3. You should not use our services in an emergency, or if you have a condition that you know will require a physical examination.
     

  4. All our services, such as our Dental Assessment service, provide dental healthcare information and not medical advice, diagnosis and/or treatment. They provide information to you based on information entered. They do not diagnose your own health condition or make treatment recommendations for you. Our information services are not a substitute for a dentist or other healthcare professional. You should not take or stop taking any action (such as taking medicines) based on information from our information services. We make no warranties in relation to the output of our information services.

  5. Our Dental Assessment service will provide different types of information to you based on, amongst other things, the symptoms entered and the images uploaded. One possible output of the Dental Assessment service is a list of next steps someone experiencing the symptoms entered would usually take. The other possible output is general dental care information on the types of conditions that people who have experienced similar symptoms have had, which may include less detailed typical next steps. The possible output is responsive to information entered, but are not personalised to you.

  6. The Services are provided solely to you. No interactions within the Services create a dentist-patient or doctor-patient relationship. In using the Digital Consultation service you may connect with your dental professional. We solely provide the communication channel to facilitate this, and the Service does not create a dentist-patient or doctor-patient relationship. The Services are designed to support the health decisions and choices that you make for yourself. In the context of dental health and wellness, your decisions should always be made in conjunction with your attending dental professional, or other health care provider.

  7. If you use the Services or information services, we strongly encourage you to discuss any information you receive from us with your dental professional or usual medical practitioner.

  8. We provide our Services using reasonable skill and care from appropriately qualified, and experienced staff. If you think that our services have not met this standard, please contact us as soon as possible. We will fix or re-perform, without charge, any services we agree do not meet this standard.

 

Dental Assessments
 

  1. Dental Assessments is an information and educational tool to help you understand risk rates for certain conditions based on the information entered. It may provide assisting information on factors which are known generally to help achieve a healthy dental and/or oral health. 

  2. By completing and submitting our questionnaires, our software provides a report based on general statistical information of certain signs of health, dental disorders and conditions, and other related findings (“Assessment Report”). Neither the Assessment Report, nor other outputs from Dental Assessments, constitute medical advice, diagnosis or acts as a substitute for a dentist or other health professional.

  3. Reports are produced on the basis of information you enter only and are based on general statistical information and risk factors only. Reports are responsive to information entered, but are not personalised to you. We will not be able to provide information on risk factors which are not entered.

  4. Any decisions you make affecting your dental health should always be made in consultation with a dentist or other health professional, and decisions should not be made on the basis of our Dental Assessments service.

  5. Dental Assessments should not be used in an emergency. In the case of an emergency you should contact the emergency services and/or your dentist or other health professional in the usual way.

  6. You may learn about statistical risks of disease which may cause distress. You should not use the Dental Assessments feature if you do not wish to learn such information.

 

Digital Consultations
 

  1. Digital Consultations is a communication platform between you and your selected dental professional. The dental professional may provide information on factors that the dental professional judges to be relevant to help achieve a healthy dental and/or oral health. We are not responsible for any advice or consultation provided by dental professionals. Our Digital Consultation Services only include the facilitation and storage of your communication with a dental professional. 

  2. You can search among signed up clinics as a part of our Services. If you connect to your dental professional in the app you consent to your dental professional communicating with you via the App. Such communication may include information on your health and medical conditions.

  3. By completing and submitting our questionnaires related to our Digital Consultation Services, the dental professional of your choice can provide comments which our software can aggregate into a report (“Digital Consultation Report”). Neither the Digital Consultation Report, nor other outputs from Digital Consultations, constitute a diagnosis or acts as a substitute for a dentist or other health professional.

  4. Digital Consultations should not be used in an emergency as there may be a delay on the response from Your Dentist. In the case of an emergency you should contact the emergency services and/or your dentist or other health professional in the usual way.

  5. You may learn about risks of disease which may cause distress. You should not use the Digital Consultancy feature if you do not wish to learn such information.


Dental Plan and Routine Catalogue
 

  1. Dental Plan and Routine Catalogue is a catalogue of informational and educational dental plans that help you set milestones, track and log your own personal commitments to maintaining your dental health. The informational content may provide information on factors which are known generally to help achieve a healthy dental and/or oral health. 

  2. By completing and submitting the Dental Plan Builder questionnaire, our software presents a list of none or more dental plans that might be relevant to your query (“Dental Plan Search List”). Neither the Dental Plan Search List, individual dental plans of the Dental Plan Search List, nor other content in the Dental Plan and Routine Catalogue, constitute medical advice, diagnosis or acts as a substitute for a dentist or other health professional.

  3. Dental Plan Search Lists are produced on the basis of information you enter only and are based on similarity of search terms and general statistical information on dental health only. Dental Plan Search Lists are responsive to information entered, but are not personalised to you.

  4. A Dental Plan Search List can be included in the output Assessment Report. The inclusion of a Dental Plan Search List is included because the items of the included Dental Plan Search List might contain content of interest to you based on the information you entered. The inclusion of a Dental Plan Search List in an Assessment Report does not constitute medical advice, diagnosis or acts as a substitute for a dentist or other health professional.

  5. Any decisions you make affecting your dental health should always be made in consultation with a dentist or other healthcare professional, and decisions should not be made on the basis of our Dental Plan and Routine Catalogue or any presented Dental Plan Search Lists.

  6. Dental Plan and Routine Catalogue should not be used in an emergency. In the case of an emergency you should contact the emergency services and/or your dentist or other healthcare professional in the usual way.

  7. You may learn about statistical risks of disease which may cause distress. You should not use the Dental Plan and Routine Catalogue feature if you do not wish to learn such information.

 

What we need from you in order to provide services

Credit / Debit Cards
PAYPAL

Offline Payments